RETURNS & EXCHANGES
RETURN ELIGIBILITY
Eligible items may be returned within 14 days of delivery.
To qualify for a return, merchandise must be unworn, unwashed, unused, and in its original condition with all original tags attached.
Items that show signs of wear, washing, alteration, damage, stains, odors, or other use may not be eligible for return.
EXCHANGES
Need a different size? We’ll do our best to help.
Exchanges are subject to product availability. If your preferred size or item is unavailable, you may return the eligible item in accordance with our return policy and place a new order when the item becomes available.
FINAL SALE ITEMS
Items marked Final Sale are not eligible for return or exchange unless the item arrives damaged or you receive an incorrect item.
Limited releases, collaborations, promotional items, or other select merchandise may be designated Final Sale. Any Final Sale designation will be identified on the applicable product page or at checkout.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number, a brief description of the issue, and clear photos of the item so our team can assist you.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service when returning merchandise. I AM THE BRAND 365 is not responsible for return packages lost or damaged in transit.
REFUNDS
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
START A RETURN OR EXCHANGE
Contact us through our Contact page and include your order number and the reason for your return or exchange. Our team will provide next steps.
WEAR IDENTITY. LIVE WITH PURPOSE.